FAQS

FAQs Ordering Weed Online

FAQs

  • Is it safe to buy weed online?
    YES! You can order weed safely Online. We will ship your order discreetly via a special delivery agency with tracking.
  • How long does it take for my order to be delivered?
    Shipping takes 1-5 business days and up to 7 business days for international shipping.
  • How is my order shipped?
    We do ship out order using special delivery agents also well experience in delivery weed. So, an agent will deliver the package to your address or where ever you request.
  • Is the packaging Discreet?
    Yes all orders are shipped in either a plain box or bubble mailer with nothing to indicate its contents. In addition, flower items are vacuum sealed to ensure no odour is detectable.
  • What kind of payment is accepted?
    Currently, we are accepting Bitcoin, Ethereum, Litecoin as well as Western Union. So,don’t worry, these payment methods are safe, secure and convenient.
  • Do you ship outside UK?
    Yes, we do offer international shipping but only for certain products.
  • How do I know products is safe and of the best quality?
    Be rest assured, we have your back when it comes to purity, quality and integrity. Lab-tested products and sourced from only reputable, established producers. No guesswork, no mystery, only the highest quality products will reach your door.
Frequently asked questions Got a question for us? With the current situation, our Service teams are extremely busy helping customers right now so you might find we’re a little bit harder to get hold of than normal, sorry. To hopefully save you time, we’ve answered some your most commonly asked questions in our FAQs. Simply choose from the options below. Delivery Delivery How Do 1? How do I? General General How do I? Relating to an Order Track my order? Did you know that you can track your order online by clicking here. Alternatively, you can track your order through the link in your dispatch e-mail or through the order details section of your wilko account. If your order is being delivered direct from the supplier, many of our suppliers use their own couriers so you may not be able to track your order online. If your delivery is out of the delivery timescale, then please contact our customer services team. Provided we have the correct contact details for you our selected courier will attempt to contact you via e-mail, SMS or phone (dependant on courier) to inform you of the time of your delivery. Cancel an order? Once an order has been placed with wilko and you have received your order confirmation, we are unable to amend the order or delivery. However, we will do our best to intervene and cancel the order before it is despatched. You can request an order cancellation by contacting our customer service team. If we are unable to cancel the order, please refuse delivery. Don’t worry, we will keep an eye on things and keep you updated throughout the cancellation process. Change order details (amend or add to an order)? Once an order has been placed with wilko and you have received your order confirmation, we are unable to amend the order or delivery. You can cancel this by contacting us and you can then replace the order. Alternatively, you can accept the delivery and then return the unwanted items to your local wilko store for a refund. Return an item? Changed your mind? Returning a wilko order is free and easy. If for any reason you are not happy with your order, we offer a full refund or exchange within 28 days of delivery or collection. Unfortunately, we’re unable to provide a refund or exchange without a valid proof of purchase. All lottery products, gift cards and phone cards are excluded. If the products were delivered to you, you must return them to us as soon as it's reasonably possible for you to do so. For store collection orders, we would request that you return your order back to store for a refund. For home delivery orders, or if you are unable to return your purchase back to store, we'll arrange with our delivery partner to collect the products from you. Once your item has been picked up and our delivery partner lets us know they have them, we will action your refund back to the card you used to make that purchase. If you ordered and paid for the product in store, you can claim your refund by taking your receipt and delivery note to any of our stores. If your order is damaged or faulty, we will refund the delivery charge too. Refunds take 5-7 working days to be credited to your payment card or PayPal account, depending on your card provider. If you're returning the products, all that we ask is that you take reasonable care of them while they are in your possession. If you would like more information on your legal rights, contact your local Trading Standards. Please be aware that we are not currently part of any online or alternative dispute resolution schemes but for your information here is a link to the EU Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/ Nothing in these T’s & C's excludes or limits your legal rights (also referred to as your statutory rights). Report damaged item(s) If you have received a damaged item, we offer a full refund or exchange within 28 days of delivery or store collection. We may ask you to supply images of the damage which can be e-mailed to our customer service team at enquiries@wilko.com. Items purchased in store must be returned to any wilko store, along with your proof of purchase. If you have placed your order online to be delivered, we can collect this Monday to Friday between the hours of 8am-6pm. You must give us 48 hours in advance to book in your collection. You can request this by contacting our friendly customer service team. If you would like more information on your legal rights, contact your local Trading Standards Office www.tradingstandards.uk or Citizens Advice Bureau www.citizensadvice.org.uk Nothing in these T&C's excludes or limits your legal rights (also referred to as your statutory rights). Get a vat receipt? The order confirmation you receive upon completing your order contains all the information needed for a vat receipt. We no longer issue a separate vat receipt for orders placed via the website. If you need your order confirmation re-sending, please contact our customer services team. Have a question about the Delivery of an order?

X